Help Centre

Frequently Asked Questions

Everything you need to know about our bedtime stories, app features, and how to help your child sleep better.

Can't Find Your Answer?

Ask Dr. Will directly! He can answer questions about your specific situation and provide personalised advice.

Chat with Dr. Will

About the Stories

Using the App

Alexa & Voice Control

Family Features

Sleep & Wellbeing

Subscriptions & Pricing

About Dr. Will

Ready to Try?

Start with our free stories - no credit card required.

Start Free Today View Pricing

Frequently Asked Questions

Can't Find Your Answer?

About the Stories

What makes these bedtime stories different from others?

How long are the stories?

What age range are the stories suitable for?

Can my child listen to the same story repeatedly?

Using the App

How should I use these stories at bedtime?

What is Ask Dr. Will™?

What are Calm Notes™?

Can I create playlists of stories?

Is there a sleep timer?

Alexa & Voice Control

Can I use Dr Will's Bedtime Stories with Alexa?

How do I set up the Alexa skill?

What voice commands can I use?

Do I need an account to use Alexa?

Why does Alexa say my account link has expired?

Can I listen to blog articles on Alexa?

Family Features

Can I track multiple children?

What are Sleep Star Certificates?

How does the Bedtime Routine Builder work?

Can children use the app independently?

Sleep & Wellbeing

Why is sleep so important for children?

Can these stories help with bedtime anxiety?

How long until I see improvements in my child's sleep?

Should I stay with my child while they listen?

Subscriptions & Pricing

Is there a free trial?

What subscription plans are available?

Can I change my subscription plan?

What payment methods do you accept?

About Dr. Will

Who is Dr. Will?

Does Dr. Will write and narrate all the stories?

Is Dr. Will still practising medicine?

Ready to Try?